Every time an observation is made (data is collected) or a score is calculated, there is potential for error. Data confidence helps to describe how confident managers and experts are in the methods of data collection and analysis that are used to produce an indicator score reported in the report card. Confidence surrounding the report card grades is measured on a five-point scale. This tells us how confident we are, from very low to very high, that the calculated grade reflects the true condition of the indicator. Here is more information on data confidence.